Organised by BNSSG Training Hub and to be delivered by Dr. Vik Mohan (Senior Appraiser and Locum GP), this standalone, brief training session is aimed at non-clinical staff who feel they’d benefit from acquiring the tools for dealing with difficult conversations at work, be it with patients or colleagues.

Cohort 1 [FULL] will be held on Wednesday 19 January (13.00 – 14.30), Cohort 2 [FULL] on Tuesday 8 February (12.30 – 14.00), and Cohort 3 on Tuesday 8 March (12.30 – 14.00).

By the end of a session, attendees will:

• Have identified the conversations they experience as difficult
• Have developed their listening skills
• Have developed their skills in demonstrating acknowledgement and empathy
• Have practiced using a simple assertiveness tool that helps to build connection
• Have been introduced to some basic negotiating strategies