Delivered by:

All members of the practice team who come across conflict or perceived conflict.

Learning Outcomes:

• Delegates will come away with the following knowledge and skills:
• Understanding of their own and others conflict styles and the psychology of conflict.
• Ways to deescalate the situation and reduce the risk of conflict arising.
• Improved negotiation skills.
• Increased confidence to handle disputes effectively.
• Review of the types of conflict situations delegates come across and the challenges they face.

Programme:

• Understanding the psychology of conflict and the impact of different conflict styles.
• Why and how people’s versions of reality differ and how this impacts behaviour and emotional reactions.
• Identifying your own resistance to dealing with conflict.
• Recognising the warning signs that the situation is escalating.
• The keys to avoiding a conflict situation arising.
• The role of the drama triangle in conflict and how to avoid drama.
• How history impacts how people ‘show up’.
• Identifying the core beliefs that underlie the problem.

Book your place here